This consumer complaint is about : Prestige Mustang
They Ripped US OFF!! BEWARE OF DOING BUSINESS WITH THIS COMPANY
Beware of this company, as im now finding out they have been a hassle to deal with for years.. I recently ordered a cobra engine with a supercharge, it took these people at least 3 weeks to ship an item they were to suppose to already have in stock… on the finish of the 3rd week this guy name Todd called & said, that your Mark 1 Engine is on its way.. I immediately said no! My receipt says a cobra engine, i refused the mark 1 engine they shipped. I asked for a refund, the only advice i got from them was to resell it on craigslist.com. Im not in the business of buying & selling. They paid to have the engine shipped back to them. As of today they have my money and they kept the engine… be Very careful this company Prestige Mustang Will Rip U Off!!
This post was submitted by Complaint.
His Dad placed the order & he paid since Dad had no credit card. We told Dad that an 03-04 Cobra engine/drive train setup would be $10K-$12K he said wow too much $$, we suggested he go with an ‘02 Cobra/Mach One engine setup since it would be plug & play compatible with his car and would be just $4,350 including shipping to LA (If anybody was wondering about the power of this engine check the article in MM/Fast Fords drag racing shootout between an 03-04 Cobra & a Mach 1. The Mach spanks the Cobra!) http://www.musclemustangfastfords.com/events/mmfp_0708_ford_mustang_mach_1_cobra We faxed copies of ALL paperwork to this guy to sign so there would be no misunderstanding. The order was placed 9/17/09 the motor was shipped 9/28/09 Dad called us on 9/29/09 to say he had found an engine local for less $$ so cancel his order! We told him no, we had already shipped it so if he did not want it his options were limited: 1) resell it on ebay or craigslist & try to turn a profit 2) Pay the freight to return it & be refunded less a 25% restocking fee… no brainer right? The customer refused the freight at the dock on 9/30/09 we got charged $125 storage for 1 day! They refused to pay to send the engine back & the dock in LA was going to destroy it! We went ahead & paid for the return freight & held it in our warehouse thinking they would eventually come to their senses & either pay freight or come & pick up the engine. We tried to talk to him and he got smart & said we should keep it & he was going to get his $$ back from his credit card company…whatever! We begin to charge $25 per day storage on this unit. Almost three months later we get a chargeback where he LIES and says his credit card was stolen & used without his knowledge! We faxed the documents he signed to the credit card company & they agreed that the attempted chargeback was fraudulent & gave us our money back. We heard VISA is considering charging this guy with attempted interstate credit card fraud….a felony…bitter anyone? His Dad called us 2/16/10 to see “what could be done about the situation” We told him that it was simple, he needed to pay the storage & come & get his property! This never happened and after more than six months passed the storage fees exceeded the amount charged for the engine. We did NOTHING wrong they forfeited their property to storage fees. Anyway, if you actually have a brain & know how to use it & need mustang parts just give us a call toll free and join our thousands of satisfied customers! Buy good guaranteed used mustang parts! Save money so you can afford to buy more stuff for your Stang! http://www.prestigemustang.com 1-866-45-STANG 404-294-4869